We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. These technologies include, but are not limited to, cookies from Google Ads, Google Analytics, Google Tag Manager, and Meta Pixel.
Types of Cookies We Use:
- Google Ads: We use Google Ads cookies to deliver targeted advertisements and measure the performance of our advertising campaigns. These cookies help us understand how users interact with our ads and enhance the relevance of the ads shown to you.
- Google Analytics: We employ Google Analytics cookies to collect information about how you use our website. This data helps us analyse website traffic and improve our services. The information collected is aggregated and anonymised, ensuring it does not personally identify you.
- Google Tag Manager: Google Tag Manager cookies allow us to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code. This helps us streamline the deployment of various marketing services and improves the efficiency of our campaigns.
- Meta Pixel: We use Meta Pixel cookies to track user interactions on our website and measure the effectiveness of our advertising on Meta platforms (such as Facebook and Instagram). These cookies help us deliver ads that are relevant to your interests and measure ad performance.
Managing Cookies:
You can control the use of cookies at the individual browser level. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to disable cookies, you may still use our website, but your ability to use some features or areas of our site may be limited.
Third-Party Cookies:
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These third-party cookies are used only for the purpose of enhancing your user experience and improving the Service.
Consent:
By using our website and services, you consent to the use of cookies and similar tracking technologies as described in this section of our Privacy Policy. You can withdraw your consent at any time by adjusting your browser settings or by contacting us directly.
Changes to This Section:
We may update this section of our Privacy Policy from time to time to reflect changes in our practices and services. Any changes will be posted on our website, and we encourage you to review this section periodically.
If you have any questions or concerns about our use of cookies and tracking technologies, please contact us.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.